Bojangles' Famous Chicken 'n Biscuits

Reviews about Bojangles' Famous Chicken 'n Biscuits

• 1 / 5

  By Megan Williams
  Terrible customer service. Claimed our card was declined (though it wasn't-the charge showed up immediately in our bank account), and we were actually charged for food that we were sent away without receiving. I called and spoke to a manager who was very rude (and didn't bother to share her name), blamed it on the machines (apparently "this happens a lot"-yikes! that's a problem by itself), but did not want to do anything to right the wrong. I asked for a refund or to have the food replaced and was told that I could dispute it with my bank. After my persistence, they agreed to let my husband come get the "free food," all while making a snarky comment; "what happens in a few days when the charge comes off your account, you just get free food?" No. It wasn't free. We paid for it, and I have the bank statement to prove it. And if we don't pick it up? Using their logic, they must think we just gave them free money.
  
  Mistakes happen, but VERY disappointed in how the mistake was handled by "management."
  December 27, 2016
• 4 / 5

  By Summer Raines
  Good food but service is at times slow
  August 17, 2016